Let’s have a look together at fresh cases from customer experience world to see how companies are taking on these tasks and what we can learn from them!
Joins us on the 6th of July at 2 PM – just apply to the webinar below and we will save you a seat. Attendance is free.
Can’t make it on that time and date to join us live? Just apply to the webinar and we will send you a recording on your email!
So what are we going to talk about? We traditionally consider Customer Experience as a sum of interactions between a customer and a company. But in fact, customer impressions are influenced by much more factors – take, for example, interaction between customers themselves. If you recall your own experience of travelling in a packed bus during rush hour or skiing at the peak season at popular ski resort, you’d remember how much depends on other people surrounding you. And, as if it would not be enough, customer impressions depend not only on what we see/hear/feel, but also what we do actually remember from the interaction with the company and how these memories are built.
Joining us as a speaker is Olga Guseva, CCXP, one of the 12 CXPA recognized trainers in the world, co-author of Amazon bestseller Customer Experience book, and CX consultant that works with world global brands. Olga was named Top 33 Inspiring Women in CX to follow for 2022 and one of the Top 222 influencers to follow in 2022.
Language: English
Price: Free, just apply with your email below. We will send you a calendar invitation a few days prior to the event.