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DTSTART;VALUE=DATE:20220506
DTEND;VALUE=DATE:20220528
DTSTAMP:20260508T041559
CREATED:20220218T113042Z
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SUMMARY:Customer Experience Masterclass
DESCRIPTION:[vc_row][vc_column][vc_column_text]A hands-on interactive four-day (16 hour) interactive masterclass dedicated to the best practices and tools in customer experience management. The participants of the course will learn methodologies\, case studies and do practical exercises that will help master all key skills required for a professional in the field of customer experience management. By completion of the course\, you will: \n\ncollect insights and ideas for your company\nget hands-on experience in key CX tools\ncreate your own personal development plan\, ready for immediate implementation\nfind allies within your company\ndemonstrate a new level of knowledge and confidence and earn the trust of your colleagues. \n\nThe Customer Experience Masterclass has already been successfully completed by more than 12\,000 CX experts across the world in 40 countries. \nAre you just starting to learn CX? \nFine! The Customer Experience Masterclass is a great start: this is an opportunity to learn the best international practices\, to see the entire customer experience management system and find the way to build customer experience management in your company from the scratch. \nYou are already a seasoned CX professional? \nWonderful! You can expand and validate your knowledge at international level\, discover grey areas and calibrate your actions against best international practices. The masterclass is recommended by the International Association of CX Professionals CXPA as a stage of preparation for the exam for international certification of CX professionals – CCXP. \n  \n4-MODULE (16-HOUR) PROGRAMME ONLINE \nThe masterclass covers all core competencies of a CX specialist\, including CX strategy\, positioning\, the role of employees in executing the strategy\, customer journey mapping and management\, CX metrics (VOC\, VOE\, and VOP)\, change management\, and customer-centric corporate culture. \nModule 1 on May 6th\, 2022; 10:00 – 14:00 \n\nThe role of CX specialist in the company\nEvolution of customer experience\nCX frameworks\nCX strategy\n\nModule 2 on May 13th\, 2022; 10:00 – 14:00 \n\nCustomer and employee personas\nEmpathy as a tool in CX\nPositioning\nIntroduction to CJM (customer journey mapping and management)\n\nModule 3 on May 20th\, 2022; 10:00 – 14:00 \n\nCustomer journey mapping – stages\, contact points\, customer experience\, emotions\, and needs in key touchpoints. Practical exercise.\nMeasurements in CX\n\n\n\nMeasurement system and principles\nVoice of customers\, employees\, and processes\nMost popular CX metrics: NPS\, CSI\, CES\nBest practices in CX measurement\n\n\n\n\n\nModule 4 on May 27th\, 2022; 10:00 – 14:00 \n\nCX design and change management\n\n\n\nLean methodology\nDesign thinking\n\n\n\n\nCX in a digital world\nCustomer-centric corporate culture and leadership\nThe main role of a CX professional\n\nBy completing all 4 modules you receive a CXPA Masterclass certificate\, which is recommended by CXPA as a first step to prepare for the Certified Customer Experience Professional (CCXP) exam. \nCustomer Experience Masterclass is recommended for:  \n\nCX specialists and customer support experts\nDirectors and marketing managers\nHR directors and managers\, corporate training specialists\nProfessionals in UX and digital experience management\n\nLearn from international experts \nThe course is delivered by Olga Guseva\, CCXP\, one of the 12 CXPA recognized trainers in the world\, author of Amazon bestseller\, and CX consultant that works with world global brands.  \nLanguage: English \nHosted on: Zoom\n \nPRICE: 1.109 EUR + VAT \n [/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_btn title=”CLICK AND APPLY” style=”classic” color=”violet” size=”lg” align=”center” i_align=”right” i_icon_fontawesome=”far fa-hand-point-down” button_block=”true” add_icon=”true” link=”url:https%3A%2F%2Fforms.gle%2FqXtNH8w9DU5WsLfd7″][/vc_column][/vc_row]
URL:https://edutrain.me/wm/cxmasterclass/
LOCATION:online
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ORGANIZER;CN="Edutrain.Me":MAILTO:info@edutrain.me
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