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DTSTART;VALUE=DATE:20221028
DTEND;VALUE=DATE:20221029
DTSTAMP:20260508T104323
CREATED:20220707T103519Z
LAST-MODIFIED:20220708T152837Z
UID:1564-1666915200-1667001599@edutrain.me
SUMMARY:Become a CCXP - Certified Customer Experience Professional
DESCRIPTION:[vc_row][vc_column][vc_column_text]\nThe Certified Customer Experience Professional (CCXP) program provides professional recognition of individuals with high levels of knowledge of the customer experience discipline. Until the Customer Experience Professionals Associaton (CXPA) established this credential\, there was no industry-wide\, standardized avenue for CX practitioners to demonstrate their expertise and accomplishment.  \nThe certification process consists of a computer-based exam of 100 questions and covers all the core competencies that the CXPA has identified as required knowledge for CCXP candidates: \n\nCustomer Insights and Understanding\nCustomer Experience Strategy\nMetrics\, Measurements\, and ROI\nDesign\, Implementation\, and Innovation\nCulture and Accountability\n\nTo prepare you for this certification process and exam\, we are organising a preparation workshop with one of the 12 CXPA recognized trainers in the world\, Olga Guseva. Olga is an international customer experience strategy expert and customer-centric culture transformation specialist that works with world global brands.  \n  \nCCXP preparation workshop: 28th of October 9:00 AM CET\nA 1-day workshop that consists of six 1-hour modules (+Q&A time after each module): \nModule 1 (content – 1 hour + Q&A as needed\, up to 30 mins) \n\nInternational ССХР certification: why CX professionals go for it?\nFormat and requirements for the ССХР exam\nList of resources to prepare\nPreparation timing and strategy\nCCXP CX competence: customer-centric culture\n\nModule 2 (content – 1 hour + Q&A as needed\, up to 30 mins) \n\nCCXP CX competence: CX strategy\nYour questions\n\nModule 3 (content – 1 hour + Q&A as needed\, up to 30 mins) \n\nA special guest – active CCXP sharing his/her experience of passing through the exam\nYour questions\nCCXP CX competence: Metrics\, measurements\, and ROI\n\nModule 4 (content – 1 hour + Q&A as needed\, up to 30 mins) \n\nCCXP CX competence: Ability to hear and listen to the customer\nYour questions\n\nModule 5 (content – 1 hour + Q&A as needed\, up to 30 mins) \n\nCCXP CX competence: design\, implementing changes and innovation\nYour questions\n\nModule 6 (content – 1 hour + Q&A as needed\, up to 30 mins) \n\nOptions how to take the exam (online and on-site)\nEssay preparation\nССХР in your international career\nYour questions\n\nLanguage: English \nHosted on: Zoom \n\nWho should attend the preparation workshop\nWe recommend that you attend the preparation workshop after completing the CX masterclass\, that is the recommended first step to prepare for the Certified Customer Experience Professional (CCXP) exam. The masterclass offers you in-depth knowledge of the key skills required for a professional in the field of customer experience management. Check out our hybrid edition of the CX Masterclass. \nPlease note that the price of CCXP certification workshop does not include CCXP certification fee – the fee needs to be paid directly on CXPA website. More information about the CCXP and CXPA. \nRegular price: 459 EUR + VAT \nEarly bird price untill September 30th\, 2022: 399 EUR + VAT[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_btn title=”CLICK AND APPLY” style=”classic” color=”violet” size=”lg” align=”center” i_align=”right” i_icon_fontawesome=”far fa-hand-point-down” button_block=”true” add_icon=”true” link=”url:https%3A%2F%2Fdocs.google.com%2Fforms%2Fd%2Fe%2F1FAIpQLSfZ7TN9UCrv2Sgnz7pyrKZHmVFogMUVKhyclFxJwgPSLC5tRw%2Fviewform|target:_blank”][/vc_column][/vc_row]
URL:https://edutrain.me/wm/become-a-ccxp-certified-customer-experience-professional/
LOCATION:online
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ORGANIZER;CN="Edutrain.Me":MAILTO:info@edutrain.me
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