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DTSTART;VALUE=DATE:20220902
DTEND;VALUE=DATE:20220924
DTSTAMP:20260508T104656
CREATED:20220707T084628Z
LAST-MODIFIED:20220708T152946Z
UID:1555-1662076800-1663977599@edutrain.me
SUMMARY:Customer experience (CX) masterclass - HYBRID EDITION
DESCRIPTION:[vc_row][vc_column][vc_column_text]\nA hands-on interactive masterclass (20 hour) dedicated to the best practices and tools in customer experience management. A special hybrid edition combines live interactive sessions with video content so that you can adjust the course to your own pace. \nThe participants of the course will learn methodologies\, case studies and do practical exercises that will help master all key skills required for a professional in the field of customer experience management. By completion of the course\, you will: \n\ncollect insights and ideas for your company\,\nget hands-on experience in key CX tools\,\ncreate your own personal development plan\, ready for immediate implementation\,\nfind allies within your company\,\ndemonstrate a new level of knowledge and confidence and earn the trust of your colleagues.\n\nThe masterclass covers all core competencies of a CX specialist\, including CX strategy\, positioning\, the role of employees in executing the strategy\, customer journey mapping and management\, CX metrics (VOC\, VOE\, and VOP)\, change management\, and customer-centric corporate culture. It is recommended by the International Association of CX Professionals CXPA as a stage of preparation for the exam for international certification of CX professionals – CCXP. \n\nCX MASTERCLASS HYBRID EDITION PROGRAMME\nKick-off session: 1 hour on-line LIVE interactive session on the 2nd of September 10:00 AM CET (you receive the ZOOM link) \n\nIntroduction of approach\nIntroduction of CXPA\nIntroduction of MasterClass\nIntroduction of CCXP\n\nModule 1: 4 hours VIDEO content (you receive the video link) \n\nThe role of CX specialist in the company\nEvolution of customer experience\nCX frameworks\nCX strategy\n\nModule 2: 4 hours VIDEO content (you receive the video link) \n\nCustomer and employee personas\nEmpathy as a tool in CX\nPositioning\nIntroduction to CJM (customer journey mapping and management)\n\nModule 3: 4 hours VIDEO content (you receive the video link) \n\nCustomer journey mapping – stages\, contact points\, customer experience\, emotions\, and needs in key touchpoints. Practical exercise.\nMeasurements in CX\nMeasurement system and principles\nVoice of customers\, employees\, and processes\nMost popular CX metrics: NPS\, CSI\, CES\nBest practices in CX measurement\n\nModule 4: 4 hours VIDEO content (you receive the video link) \n\nCX design and change management\nLean methodology\nDesign thinking\nCX in a digital world\nCustomer-centric corporate culture and leadership\nThe main role of a CX professional\n\nClosing and Q&A session – CAMPFIRE: 4 hour on-line LIVE interactive session on the 23rd of September 10:00 AM CET (you receive the ZOOM link) \n\nModule 1 summary\, questions\, and answers\nModule 2 summary\, questions\, and answers\nModule 3 summary\, questions\, and answers\nModule 4 summary\, questions\, and answers\nWrap up of the training sessions\nEvaluating the current level of CX knowledge\nCCXP certification of CX professionals intro\n\n  \nWho should attend the masterclass\nIt is a great start for those just starting to lean CX\, since it is an opportunity to get to know the best international practices\, see the entire customer experience management system and find the way to build customer experience management in your company from the scratch. In addition\, seasoned CX professionals can attend to expand and validate their knowledge at international level\, discover grey areas and calibrate your actions against best international practices. \nThe Customer Experience Masterclass has already been successfully completed by more than 12\,000 CX experts across the world in 40 countries. We especially recommend the CX masterclass programme to: \n\nCX specialists and customer support experts\nDirectors and marketing managers\nHR directors and managers\, corporate training specialists\nProfessionals in UX and digital experience management\n\nAbout the trainer\nThe course is delivered by Olga Guseva\, CCXP\, one of the 12 CXPA recognized trainers in the world\, co-author of Amazon bestseller Customer Experience book\, and CX consultant that works with world global brands. Olga was named Top 33 Inspiring Women in CX to follow for 2022  and one of the Top 222 influencers to follow in 2022. \nLanguage: English \nRegular price: 1.109 EUR \nEarly bird price untill 15th of August\, 2022: 699 EUR[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_btn title=”CLICK AND APPLY” style=”classic” color=”violet” size=”lg” align=”center” i_align=”right” i_icon_fontawesome=”far fa-hand-point-down” button_block=”true” add_icon=”true” link=”url:https%3A%2F%2Fforms.gle%2FqXtNH8w9DU5WsLfd7|target:_blank”][/vc_column][/vc_row]
URL:https://edutrain.me/wm/customer-experience-masterclass-hybrid/
LOCATION:online
ATTACH;FMTTYPE=image/png:https://edutrain.me/wp-content/uploads/2022/07/CEX-MASTERCLASS-hybrid.png
ORGANIZER;CN="Edutrain.Me":MAILTO:info@edutrain.me
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20221028
DTEND;VALUE=DATE:20221029
DTSTAMP:20260508T104656
CREATED:20220707T103519Z
LAST-MODIFIED:20220708T152837Z
UID:1564-1666915200-1667001599@edutrain.me
SUMMARY:Become a CCXP - Certified Customer Experience Professional
DESCRIPTION:[vc_row][vc_column][vc_column_text]\nThe Certified Customer Experience Professional (CCXP) program provides professional recognition of individuals with high levels of knowledge of the customer experience discipline. Until the Customer Experience Professionals Associaton (CXPA) established this credential\, there was no industry-wide\, standardized avenue for CX practitioners to demonstrate their expertise and accomplishment.  \nThe certification process consists of a computer-based exam of 100 questions and covers all the core competencies that the CXPA has identified as required knowledge for CCXP candidates: \n\nCustomer Insights and Understanding\nCustomer Experience Strategy\nMetrics\, Measurements\, and ROI\nDesign\, Implementation\, and Innovation\nCulture and Accountability\n\nTo prepare you for this certification process and exam\, we are organising a preparation workshop with one of the 12 CXPA recognized trainers in the world\, Olga Guseva. Olga is an international customer experience strategy expert and customer-centric culture transformation specialist that works with world global brands.  \n  \nCCXP preparation workshop: 28th of October 9:00 AM CET\nA 1-day workshop that consists of six 1-hour modules (+Q&A time after each module): \nModule 1 (content – 1 hour + Q&A as needed\, up to 30 mins) \n\nInternational ССХР certification: why CX professionals go for it?\nFormat and requirements for the ССХР exam\nList of resources to prepare\nPreparation timing and strategy\nCCXP CX competence: customer-centric culture\n\nModule 2 (content – 1 hour + Q&A as needed\, up to 30 mins) \n\nCCXP CX competence: CX strategy\nYour questions\n\nModule 3 (content – 1 hour + Q&A as needed\, up to 30 mins) \n\nA special guest – active CCXP sharing his/her experience of passing through the exam\nYour questions\nCCXP CX competence: Metrics\, measurements\, and ROI\n\nModule 4 (content – 1 hour + Q&A as needed\, up to 30 mins) \n\nCCXP CX competence: Ability to hear and listen to the customer\nYour questions\n\nModule 5 (content – 1 hour + Q&A as needed\, up to 30 mins) \n\nCCXP CX competence: design\, implementing changes and innovation\nYour questions\n\nModule 6 (content – 1 hour + Q&A as needed\, up to 30 mins) \n\nOptions how to take the exam (online and on-site)\nEssay preparation\nССХР in your international career\nYour questions\n\nLanguage: English \nHosted on: Zoom \n\nWho should attend the preparation workshop\nWe recommend that you attend the preparation workshop after completing the CX masterclass\, that is the recommended first step to prepare for the Certified Customer Experience Professional (CCXP) exam. The masterclass offers you in-depth knowledge of the key skills required for a professional in the field of customer experience management. Check out our hybrid edition of the CX Masterclass. \nPlease note that the price of CCXP certification workshop does not include CCXP certification fee – the fee needs to be paid directly on CXPA website. More information about the CCXP and CXPA. \nRegular price: 459 EUR + VAT \nEarly bird price untill September 30th\, 2022: 399 EUR + VAT[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_btn title=”CLICK AND APPLY” style=”classic” color=”violet” size=”lg” align=”center” i_align=”right” i_icon_fontawesome=”far fa-hand-point-down” button_block=”true” add_icon=”true” link=”url:https%3A%2F%2Fdocs.google.com%2Fforms%2Fd%2Fe%2F1FAIpQLSfZ7TN9UCrv2Sgnz7pyrKZHmVFogMUVKhyclFxJwgPSLC5tRw%2Fviewform|target:_blank”][/vc_column][/vc_row]
URL:https://edutrain.me/wm/become-a-ccxp-certified-customer-experience-professional/
LOCATION:online
ATTACH;FMTTYPE=image/png:https://edutrain.me/wp-content/uploads/2022/07/CXPA-preparation.png
ORGANIZER;CN="Edutrain.Me":MAILTO:info@edutrain.me
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20221118
DTEND;VALUE=DATE:20221129
DTSTAMP:20260508T104656
CREATED:20221118T172803Z
LAST-MODIFIED:20221118T174125Z
UID:1582-1668729600-1669679999@edutrain.me
SUMMARY:Customer experience masterclass - BLACK FRIDAY SPECIAL
DESCRIPTION:[vc_row][vc_column][vc_column_text]\nA hands-on interactive masterclass (15 hour) dedicated to the best practices and tools in customer experience management. The programme combines 14 hours of video content + 1 live interactive session with the trainer after you watched the video content. Apply for the programme between the 18th and 28th of November and receive a special Black Friday price! You can then adjust the course to your own pace. \nYou will learn methodologies\, case studies and do practical exercises that will help master all key skills required for a professional in the field of customer experience management. By completion of the course\, you will: \n\ncollect insights and ideas for your company\,\nget hands-on experience in key CX tools\,\ncreate your own personal development plan\, ready for immediate implementation\,\nfind allies within your company\,\ndemonstrate a new level of knowledge and confidence and earn the trust of your colleagues.\n\nThe masterclass covers all core competencies of a CX specialist\, including CX strategy\, positioning\, the role of employees in executing the strategy\, customer journey mapping and management\, CX metrics (VOC\, VOE\, and VOP)\, change management\, and customer-centric corporate culture. It is recommended by the International Association of CX Professionals CXPA as a stage of preparation for the exam for international certification of CX professionals – CCXP. \nCX MASTERCLASS PROGRAMME\nModule 1: 3\,5 hours VIDEO content (you receive the video link) \n\nThe role of CX specialist in the company\nEvolution of customer experience\nCX frameworks\nCX strategy\n\nModule 2: 3\,5 hours VIDEO content (you receive the video link) \n\nCustomer and employee personas\nEmpathy as a tool in CX\nPositioning\nIntroduction to CJM (customer journey mapping and management)\n\nModule 3: 3\,5 hours VIDEO content (you receive the video link) \n\nCustomer journey mapping – stages\, contact points\, customer experience\, emotions\, and needs in key touchpoints. Practical exercise.\nMeasurements in CX\nMeasurement system and principles\nVoice of customers\, employees\, and processes\nMost popular CX metrics: NPS\, CSI\, CES\nBest practices in CX measurement\n\nModule 4: 3\,5 hours VIDEO content (you receive the video link) \n\nCX design and change management\nLean methodology\nDesign thinking\nCX in a digital world\nCustomer-centric corporate culture and leadership\nThe main role of a CX professional\n\nClosing session 1-1 with the trainer: 1 hour on-line LIVE interactive session with the CXPA trainer for your questions and application of the CX knowledge to your company or organisation. You receive the certificate of attendance. \n\n  \nWho should attend the masterclass\nIt is a great start for those just starting to lean CX\, since it is an opportunity to get to know the best international practices\, see the entire customer experience management system and find the way to build customer experience management in your company from the scratch. In addition\, seasoned CX professionals can attend to expand and validate their knowledge at international level\, discover grey areas and calibrate your actions against best international practices. \nThe Customer Experience Masterclass has already been successfully completed by more than 12\,000 CX experts across the world in 40 countries. We especially recommend the CX masterclass programme to: \n\nCX specialists and customer support experts\nDirectors and marketing managers\nHR directors and managers\, corporate training specialists\nProfessionals in UX and digital experience management\n\nAbout the trainer\nThe course is delivered by Olga Guseva\, CCXP\, one of the 12 CXPA recognized trainers in the world\, co-author of Amazon bestseller Customer Experience book\, and CX consultant that works with world global brands. Olga was named Top 33 Inspiring Women in CX to follow for 2022  and one of the Top 222 influencers to follow in 2022. \nLanguage: English \nRegular price: 1.109 EUR \nBLACK FRIDAY price from 18th to 28th of November\, 2022: 699 EUR[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_btn title=”CLICK AND APPLY” style=”classic” color=”violet” size=”lg” align=”center” i_align=”right” i_icon_fontawesome=”far fa-hand-point-down” button_block=”true” add_icon=”true” link=”url:https%3A%2F%2Fforms.gle%2FqXtNH8w9DU5WsLfd7|target:_blank”][/vc_column][/vc_row]
URL:https://edutrain.me/wm/customer-experience-cx-masterclass-black-friday-special/
LOCATION:online
ATTACH;FMTTYPE=image/jpeg:https://edutrain.me/wp-content/uploads/2022/11/BF-CEX-MASTERCLASS.jpg
ORGANIZER;CN="Edutrain.Me":MAILTO:info@edutrain.me
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Ljubljana:20230706T140000
DTEND;TZID=Europe/Ljubljana:20230706T150000
DTSTAMP:20260508T104656
CREATED:20230619T172226Z
LAST-MODIFIED:20230703T090701Z
UID:1608-1688652000-1688655600@edutrain.me
SUMMARY:Free WEBINAR: Best of customer experience 2023
DESCRIPTION:[vc_row][vc_column][vc_column_text]Let’s have a look together at fresh cases from customer experience world to see how companies are taking on these tasks and what we can learn from them! \nJoins us on the 6th of July at 2 PM – just apply to the webinar below and we will save you a seat. Attendance is free. \nCan’t make it on that time and date to join us live? Just apply to the webinar and we will send you a recording on your email!  \nSo what are we going to talk about? We traditionally consider Customer Experience as a sum of interactions between a customer and a company. But in fact\, customer impressions are influenced by much more factors – take\, for example\, interaction between customers themselves. If you recall your own experience of travelling in a packed bus during rush hour or skiing at the peak season at popular ski resort\, you’d remember how much depends on other people surrounding you. And\, as if it would not be enough\, customer impressions depend not only on what we see/hear/feel\, but also what we do actually remember from the interaction with the company and how these memories are built. \nJoining us as a speaker is Olga Guseva\, CCXP\, one of the 12 CXPA recognized trainers in the world\, co-author of Amazon bestseller Customer Experience book\, and CX consultant that works with world global brands. Olga was named Top 33 Inspiring Women in CX to follow for 2022  and one of the Top 222 influencers to follow in 2022. \nLanguage: English \nPrice: Free\, just apply with your email below. We will send you a calendar invitation a few days prior to the event.[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_btn title=”CLICK AND APPLY” style=”classic” color=”violet” size=”lg” align=”center” i_align=”right” i_icon_fontawesome=”far fa-hand-point-down” button_block=”true” add_icon=”true” link=”url:https%3A%2F%2Fdocs.google.com%2Fforms%2Fd%2Fe%2F1FAIpQLSfvAIUW3qXQJj4ai4I9slsMR2rSzbzpfVfn4x3XzJIBgyF9eQ%2Fviewform|target:_blank”][/vc_column][/vc_row]
URL:https://edutrain.me/wm/customer-experience-best-of-2023/
LOCATION:online
ATTACH;FMTTYPE=image/png:https://edutrain.me/wp-content/uploads/2023/06/best-of-customer-experience-2023.png
ORGANIZER;CN="Edutrain.Me":MAILTO:info@edutrain.me
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Ljubljana:20230919T130000
DTEND;TZID=Europe/Ljubljana:20230919T150000
DTSTAMP:20260508T104656
CREATED:20230707T121317Z
LAST-MODIFIED:20230708T083101Z
UID:1618-1695128400-1695135600@edutrain.me
SUMMARY:Join us for a CX CHALLENGE!
DESCRIPTION:[vc_row][vc_column][vc_column_text]We are excited to invite you to participate in our Customer Experience online challenge. This is an opportunity to showcase your skills and compete with fellow CX enthusiasts from different industries. \nSave the date: 19. 9. 2023\, 13.00 – 15.00 CET! \n  \nShow your CX strengths! \nDuring the challenge\, you will work in groups. You will be presented with a real-life CX case\, and you will have the chance to demonstrate your problem-solving abilities and creativity. The challenge will take place entirely online\, allowing you to participate from the comfort of your own home or office. \n  \nThe best part?  \nWe are offering three partial scholarships to the top three performers in the challenge. These scholarships will grant you access to our Customer Experience Masterclass\, where you will gain valuable knowledge and practical skills to help you excel in the field of CX. Read more about Customer Experience Masterclass here. \n  \n3 best CX-ers will get 500 EUR worth grant each! \nEach scholarship is worth 500 EUR and will be given in the form of a grant discount for the CX Masterclass program. The scholarship applies to the regular price of the program (1.109 EUR). The organizers might also give additional grants (25%) for additional talented individuals who impress with knowledge and insights at the online challenge session. If you already participated in our CX masterclass program you will get a grant in the same amount for any Edutrain.me CX program or workshop by choice. \nDon’t miss out on this exciting opportunity to learn\, grow\, and showcase your CX talents! Register now and put your skills to the test. We can’t wait to see what you come up with! \nSave the date: 19. 9. 2023\, 13.00 – 15.00 CET! \nThe event is free of charge\, just fill in the form and save yourself a seat![/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_btn title=”CLICK AND APPLY” style=”classic” color=”violet” size=”lg” align=”center” i_align=”right” i_icon_fontawesome=”far fa-hand-point-down” button_block=”true” add_icon=”true” link=”url:https%3A%2F%2Fdocs.google.com%2Fforms%2Fd%2Fe%2F1FAIpQLScDyqQfes4RWEX3wk8b9rYrX4qxGrAIp2HF3IlwVE4kP-QOwQ%2Fviewform%3Fusp%3Dsf_link|target:_blank”][/vc_column][/vc_row]
URL:https://edutrain.me/wm/join-us-for-a-cx-challenge/
LOCATION:online
ATTACH;FMTTYPE=image/jpeg:https://edutrain.me/wp-content/uploads/2023/07/37559-scaled.jpg
ORGANIZER;CN="Edutrain.Me":MAILTO:info@edutrain.me
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20231013T100000
DTEND;TZID=UTC:20231103T140000
DTSTAMP:20260508T104656
CREATED:20230707T122136Z
LAST-MODIFIED:20230904T101458Z
UID:1621-1697191200-1699020000@edutrain.me
SUMMARY:Customer Experience Masterclass 2023
DESCRIPTION:[vc_row][vc_column][vc_column_text]A hands-on interactive four-day (16 hour) interactive masterclass dedicated to the best practices and tools in customer experience management. The participants of the course will learn methodologies\, case studies and do practical exercises that will help master all key skills required for a professional in the field of customer experience management. By completion of the course\, you will: \n\ncollect insights and ideas for your company\nget hands-on experience in key CX tools\ncreate your own personal development plan\, ready for immediate implementation\nfind allies within your company\ndemonstrate a new level of knowledge and confidence and earn the trust of your colleagues. \n\nThe Customer Experience Masterclass has already been successfully completed by more than 12\,000 CX experts across the world in 40 countries. \nAre you just starting to learn CX? \nFine! The Customer Experience Masterclass is a great start: this is an opportunity to learn the best international practices\, to see the entire customer experience management system and find the way to build customer experience management in your company from the scratch. \nYou are already a seasoned CX professional? \nWonderful! You can expand and validate your knowledge at international level\, discover grey areas and calibrate your actions against best international practices. The masterclass is recommended by the International Association of CX Professionals CXPA as a stage of preparation for the exam for international certification of CX professionals – CCXP. \n  \n4-MODULE (16-HOUR) PROGRAMME ONLINE \nThe masterclass covers all core competencies of a CX specialist\, including CX strategy\, positioning\, the role of employees in executing the strategy\, customer journey mapping and management\, CX metrics (VOC\, VOE\, and VOP)\, change management\, and customer-centric corporate culture. \nModule 1 on October 13th\, 2023; 10:00 – 14:00 \n\nThe role of CX specialist in the company\nEvolution of customer experience\nCX frameworks\nCX strategy\n\nModule 2 on October 20th\, 2023; 10:00 – 14:00 \n\nCustomer and employee personas\nEmpathy as a tool in CX\nPositioning\nIntroduction to CJM (customer journey mapping and management)\n\nModule 3 on October 27th\, 2023; 10:00 – 14:00 \n\nCustomer journey mapping – stages\, contact points\, customer experience\, emotions\, and needs in key touchpoints. Practical exercise.\nMeasurements in CX\n\n\n\nMeasurement system and principles\nVoice of customers\, employees\, and processes\nMost popular CX metrics: NPS\, CSI\, CES\nBest practices in CX measurement\n\n\n\n\n\nModule 4 on November 10th\, 2023; 10:00 – 14:00 \n\nCX design and change management\n\n\n\nLean methodology\nDesign thinking\n\n\n\n\nCX in a digital world\nCustomer-centric corporate culture and leadership\nThe main role of a CX professional\n\nBy completing all 4 modules you receive a CXPA Masterclass certificate\, which is recommended by CXPA as a first step to prepare for the Certified Customer Experience Professional (CCXP) exam. \nCustomer Experience Masterclass is recommended for:  \n\nCX specialists and customer support experts\nDirectors and marketing managers\nHR directors and managers\, corporate training specialists\nProfessionals in UX and digital experience management\n\nLearn from international experts \nThe course is delivered by Olga Guseva\, CCXP\, one of the 12 CXPA recognized trainers in the world\, author of Amazon bestseller\, and CX consultant that works with world global brands.  \nLanguage: English \nHosted on: Zoom\n \nPRICE: 1.109 EUR + VAT \n Early bird price untill august 15th: 699 + VAT[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_btn title=”CLICK AND APPLY” style=”classic” color=”violet” size=”lg” align=”center” i_align=”right” i_icon_fontawesome=”far fa-hand-point-down” button_block=”true” add_icon=”true” link=”url:https%3A%2F%2Fdocs.google.com%2Fforms%2Fd%2Fe%2F1FAIpQLScYahSfxHDsxF9Il5WInf_060DwpovUUOQJL2KlLvEn0HzZOw%2Fviewform%3Fusp%3Dsf_link”][/vc_column][/vc_row]
URL:https://edutrain.me/wm/customer-experience-masterclass/
LOCATION:online
ATTACH;FMTTYPE=image/png:https://edutrain.me/wp-content/uploads/2023/07/CEX-MASTERCLASS-2023.png
ORGANIZER;CN="Edutrain.Me":MAILTO:info@edutrain.me
END:VEVENT
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