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DTSTART;TZID=UTC:20211208T090000
DTEND;TZID=UTC:20211208T120000
DTSTAMP:20260508T062348
CREATED:20210829T215853Z
LAST-MODIFIED:20211019T115928Z
UID:1210-1638954000-1638964800@edutrain.me
SUMMARY:Fundamentals of understanding Sustainability in the context of the ESG
DESCRIPTION:[vc_row thb_row_padding=”true” thb_column_padding=”true” css=”.vc_custom_1620917873452{padding-top: 20px !important;padding-right: 20px !important;padding-bottom: 20px !important;padding-left: 20px !important;background-color: #22aaa1 !important;}”][vc_column thb_color=”thb-light-column”]	\n		\nAbout\n				\n			\n\n	[vc_column_text]Attendees will get an understanding of the context of ESG Sustainability. They will get common knowledge on how attendees evaluate practical cases through an interactive workshop.[/vc_column_text][vc_column_text]Workshop outline:  \n\nBasics and meaning of the ESG concept\nPresentation of ESG factors and practical examples\nReview of some good practices and mapping of business development opportunities in the context of the ESG\n\n[/vc_column_text][vc_column_text]Language: English \nFor who is this Meetup: \nSustainability project managers\, ambassadors \nCompany employees who are involved or will be involved in the company’s sustainable projects in the future \nEverybody is interested in the latest sustainability trends[/vc_column_text][/vc_column][/vc_row][vc_row content_placement=”middle”][vc_column][vc_row_inner el_class=”align-center” css=”.vc_custom_1617702106284{padding-top: 12vh !important;}”][vc_column_inner thb_color=”thb-light-column” el_class=”text-center”]	\n		\nTrainer\n				\n			\n\n	[/vc_column_inner][/vc_row_inner][vc_empty_space]	\n		\n				\n		\n									\n																											\n					\n					Darja Virjent\n			Darja Virjent\, International ESG Certified Practitioner and Sustainability Expert \n										\n			\n	\n	\n	[vc_empty_space][vc_column_text css=”.vc_custom_1628714447277{margin-left: 0px !important;}”]About Darja \nDarja is certified at International Centre for Sustainability and Excellence as Sustainability ESG Practitioner. Her knowledge and interest in the field of sustainability date back to a period when the concept just started to evolve. She was among the selected twenty participants of the first generation of the annual program\, Erasmus+ certificate Sustainable Leadership program organized by Business Economic faculty. In 2017\, Darja was representative for the City of Ljubljana as an honorary member of the »Circular Cities Network »\, which operated under the Ellen MacArthur Foundation\, UK based organization with the highest reputation in the field of the circular economy. She attended the Sustainable Transformation manager program\, organized by M3trix and Slovenian Center for energy-efficient solutions. \nShe challenges herself with ideas and projects on how to change business models and develop products and services in line with ESG sustainability goals. She was responsible for the development of the concept of circular business model\, within the European project APPLAUSE\, which lasted for three years and ended in December 2020. She has experience and references with implemented projects in the service and financial sectors.[/vc_column_text][vc_empty_space][/vc_column][/vc_row][vc_row el_class=”text-center” el_id=”registration”][vc_column][vc_empty_space height=”50px”]	\n		\nReserve a spot and apply now\n				\n			\n\n	[vc_empty_space]	\n		Click here to sign up\n	\n\n\n\n		\n		[vc_empty_space][/vc_column][/vc_row][vc_row thb_row_padding=”true” thb_column_padding=”true”][vc_column thb_color=”thb-light-column” width=”1/4″][/vc_column][vc_column width=”1/2″]	\n				\n						\n									\n												\n									\n													\n												\n					\n	\n	[/vc_column][vc_column width=”1/4″][/vc_column][/vc_row]
URL:https://edutrain.me/wm/esg-sustainability-basics/
LOCATION:online
ATTACH;FMTTYPE=image/jpeg:https://edutrain.me/wp-content/uploads/2021/08/earth-2841056_1280.jpg
ORGANIZER;CN="Edutrain.Me":MAILTO:info@edutrain.me
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20220310T140000
DTEND;TZID=UTC:20220310T150000
DTSTAMP:20260508T062348
CREATED:20220211T132157Z
LAST-MODIFIED:20220308T113920Z
UID:1363-1646920800-1646924400@edutrain.me
SUMMARY:MEETUP: ROI of CUSTOMER EXPERIENCE (CX)
DESCRIPTION:[vc_row thb_row_padding=”true” thb_column_padding=”true” css=”.vc_custom_1644587629805{padding-top: 20px !important;padding-right: 20px !important;padding-bottom: 20px !important;padding-left: 20px !important;background-color: #22aaa1 !important;}”][vc_column thb_color=”thb-light-column”]	\n		\nABOUT\nMEETUP: ROI of Customer experience (CX)\n				\n			\n\n	[vc_column_text]Great customer experience earns money. Forrester found that brands that deliver great CX make 5.7 times more revenue than their competitors. Still\, one of the biggest challenges customer experience managers face today is convincing the executive teams that investments in CX activities will create a return. Marketing and sales result directly in converted leads and revenue growth\, but customer experience efforts are often seen as a “softer” part of the business. It is easy to calculate ROI when you have an instant commercial result\, but how about CX metrics that show satisfaction and loyalty level? \nProve the financial value of CX and your NPS metrics to executive and commercial teams \nAlthough research results from advisory companies speak in favor of investing in CX activities and becoming customer-centric\, it cannot simply be translated to your business and specific case. It makes sense that a happy customer means more profits\, but to allocate resources sensibly and get executive support it is important to talk specific numbers. With our guest Olga Guseva\, we will discuss how to find the links between operational and CX metrics and between CX and commercial metrics. For calculating the commercial effect\, we will take NPS as an example\, the same system can then be used for other CX metrics. \nJoin us at the free meetup\, all you have to do is fill in the form at the bottom of the page to sign up. \n[/vc_column_text][vc_column_text]About Olga Guseva \nOlga Guseva is an international customer experience strategy expert\, customer-centric culture transformation specialist and the managing partner of Integria Consult\, one of the few consulting companies in Russia focused on customer experience. She is a CXPA recognized trainer and a leader of the International Customer Experience Masterclass in Russia and a Co-author of the Customer Experience book\, an Amazon #1 Bestseller in Customer Service Category in several countries. Olga was named Top 33 Inspiring Women in CX to follow for 2022  and one of the Top 222 influencers to follow in 2022. \nAbout Špela Zakotnik \nExperienced in building and implementing a CX customer experience strategy and measurement in big companies and developing business models in close cooperation with actual end-users and customers. Certified coach and facilitator of Design thinking-based workshops to help find and tackle customer experience pain points and create great experiences.[/vc_column_text][vc_column_text]Language: English \nFor who: \n\nMarketing specialists\nCustomer experience specialists\nBusiness intelligence experts\nChief customer Officers\nCustomer support experts\n\n[/vc_column_text][/vc_column][/vc_row][vc_row content_placement=”middle”][vc_column][vc_empty_space][/vc_column][/vc_row][vc_row el_class=”text-center” el_id=”registration”][vc_column]	\n		\nReserve a spot and apply now\n				\n			\n\n		\n		Click here to sign up\n	\n\n\n\n		\n		[/vc_column][/vc_row][vc_row thb_row_padding=”true” thb_column_padding=”true”][vc_column thb_color=”thb-light-column” width=”1/4″][/vc_column][vc_column width=”1/2″][vc_separator]	\n				\n						\n									\n												\n									\n													\n												\n					\n	\n	[/vc_column][vc_column width=”1/4″][/vc_column][/vc_row]
URL:https://edutrain.me/wm/meetup-roi-in-customer-experience-cx/
ATTACH;FMTTYPE=image/png:https://edutrain.me/wp-content/uploads/2022/02/spela-CEX_3-1.png
ORGANIZER;CN="Edutrain.Me":MAILTO:info@edutrain.me
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20220506
DTEND;VALUE=DATE:20220528
DTSTAMP:20260508T062348
CREATED:20220218T113042Z
LAST-MODIFIED:20220503T083928Z
UID:1429-1651795200-1653695999@edutrain.me
SUMMARY:Customer Experience Masterclass
DESCRIPTION:[vc_row][vc_column][vc_column_text]A hands-on interactive four-day (16 hour) interactive masterclass dedicated to the best practices and tools in customer experience management. The participants of the course will learn methodologies\, case studies and do practical exercises that will help master all key skills required for a professional in the field of customer experience management. By completion of the course\, you will: \n\ncollect insights and ideas for your company\nget hands-on experience in key CX tools\ncreate your own personal development plan\, ready for immediate implementation\nfind allies within your company\ndemonstrate a new level of knowledge and confidence and earn the trust of your colleagues. \n\nThe Customer Experience Masterclass has already been successfully completed by more than 12\,000 CX experts across the world in 40 countries. \nAre you just starting to learn CX? \nFine! The Customer Experience Masterclass is a great start: this is an opportunity to learn the best international practices\, to see the entire customer experience management system and find the way to build customer experience management in your company from the scratch. \nYou are already a seasoned CX professional? \nWonderful! You can expand and validate your knowledge at international level\, discover grey areas and calibrate your actions against best international practices. The masterclass is recommended by the International Association of CX Professionals CXPA as a stage of preparation for the exam for international certification of CX professionals – CCXP. \n  \n4-MODULE (16-HOUR) PROGRAMME ONLINE \nThe masterclass covers all core competencies of a CX specialist\, including CX strategy\, positioning\, the role of employees in executing the strategy\, customer journey mapping and management\, CX metrics (VOC\, VOE\, and VOP)\, change management\, and customer-centric corporate culture. \nModule 1 on May 6th\, 2022; 10:00 – 14:00 \n\nThe role of CX specialist in the company\nEvolution of customer experience\nCX frameworks\nCX strategy\n\nModule 2 on May 13th\, 2022; 10:00 – 14:00 \n\nCustomer and employee personas\nEmpathy as a tool in CX\nPositioning\nIntroduction to CJM (customer journey mapping and management)\n\nModule 3 on May 20th\, 2022; 10:00 – 14:00 \n\nCustomer journey mapping – stages\, contact points\, customer experience\, emotions\, and needs in key touchpoints. Practical exercise.\nMeasurements in CX\n\n\n\nMeasurement system and principles\nVoice of customers\, employees\, and processes\nMost popular CX metrics: NPS\, CSI\, CES\nBest practices in CX measurement\n\n\n\n\n\nModule 4 on May 27th\, 2022; 10:00 – 14:00 \n\nCX design and change management\n\n\n\nLean methodology\nDesign thinking\n\n\n\n\nCX in a digital world\nCustomer-centric corporate culture and leadership\nThe main role of a CX professional\n\nBy completing all 4 modules you receive a CXPA Masterclass certificate\, which is recommended by CXPA as a first step to prepare for the Certified Customer Experience Professional (CCXP) exam. \nCustomer Experience Masterclass is recommended for:  \n\nCX specialists and customer support experts\nDirectors and marketing managers\nHR directors and managers\, corporate training specialists\nProfessionals in UX and digital experience management\n\nLearn from international experts \nThe course is delivered by Olga Guseva\, CCXP\, one of the 12 CXPA recognized trainers in the world\, author of Amazon bestseller\, and CX consultant that works with world global brands.  \nLanguage: English \nHosted on: Zoom\n \nPRICE: 1.109 EUR + VAT \n [/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_btn title=”CLICK AND APPLY” style=”classic” color=”violet” size=”lg” align=”center” i_align=”right” i_icon_fontawesome=”far fa-hand-point-down” button_block=”true” add_icon=”true” link=”url:https%3A%2F%2Fforms.gle%2FqXtNH8w9DU5WsLfd7″][/vc_column][/vc_row]
URL:https://edutrain.me/wm/cxmasterclass/
LOCATION:online
ATTACH;FMTTYPE=image/png:https://edutrain.me/wp-content/uploads/2022/02/1.1MEET-CEX-MASTERCLASS.png
ORGANIZER;CN="Edutrain.Me":MAILTO:info@edutrain.me
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20220902
DTEND;VALUE=DATE:20220924
DTSTAMP:20260508T062348
CREATED:20220707T084628Z
LAST-MODIFIED:20220708T152946Z
UID:1555-1662076800-1663977599@edutrain.me
SUMMARY:Customer experience (CX) masterclass - HYBRID EDITION
DESCRIPTION:[vc_row][vc_column][vc_column_text]\nA hands-on interactive masterclass (20 hour) dedicated to the best practices and tools in customer experience management. A special hybrid edition combines live interactive sessions with video content so that you can adjust the course to your own pace. \nThe participants of the course will learn methodologies\, case studies and do practical exercises that will help master all key skills required for a professional in the field of customer experience management. By completion of the course\, you will: \n\ncollect insights and ideas for your company\,\nget hands-on experience in key CX tools\,\ncreate your own personal development plan\, ready for immediate implementation\,\nfind allies within your company\,\ndemonstrate a new level of knowledge and confidence and earn the trust of your colleagues.\n\nThe masterclass covers all core competencies of a CX specialist\, including CX strategy\, positioning\, the role of employees in executing the strategy\, customer journey mapping and management\, CX metrics (VOC\, VOE\, and VOP)\, change management\, and customer-centric corporate culture. It is recommended by the International Association of CX Professionals CXPA as a stage of preparation for the exam for international certification of CX professionals – CCXP. \n\nCX MASTERCLASS HYBRID EDITION PROGRAMME\nKick-off session: 1 hour on-line LIVE interactive session on the 2nd of September 10:00 AM CET (you receive the ZOOM link) \n\nIntroduction of approach\nIntroduction of CXPA\nIntroduction of MasterClass\nIntroduction of CCXP\n\nModule 1: 4 hours VIDEO content (you receive the video link) \n\nThe role of CX specialist in the company\nEvolution of customer experience\nCX frameworks\nCX strategy\n\nModule 2: 4 hours VIDEO content (you receive the video link) \n\nCustomer and employee personas\nEmpathy as a tool in CX\nPositioning\nIntroduction to CJM (customer journey mapping and management)\n\nModule 3: 4 hours VIDEO content (you receive the video link) \n\nCustomer journey mapping – stages\, contact points\, customer experience\, emotions\, and needs in key touchpoints. Practical exercise.\nMeasurements in CX\nMeasurement system and principles\nVoice of customers\, employees\, and processes\nMost popular CX metrics: NPS\, CSI\, CES\nBest practices in CX measurement\n\nModule 4: 4 hours VIDEO content (you receive the video link) \n\nCX design and change management\nLean methodology\nDesign thinking\nCX in a digital world\nCustomer-centric corporate culture and leadership\nThe main role of a CX professional\n\nClosing and Q&A session – CAMPFIRE: 4 hour on-line LIVE interactive session on the 23rd of September 10:00 AM CET (you receive the ZOOM link) \n\nModule 1 summary\, questions\, and answers\nModule 2 summary\, questions\, and answers\nModule 3 summary\, questions\, and answers\nModule 4 summary\, questions\, and answers\nWrap up of the training sessions\nEvaluating the current level of CX knowledge\nCCXP certification of CX professionals intro\n\n  \nWho should attend the masterclass\nIt is a great start for those just starting to lean CX\, since it is an opportunity to get to know the best international practices\, see the entire customer experience management system and find the way to build customer experience management in your company from the scratch. In addition\, seasoned CX professionals can attend to expand and validate their knowledge at international level\, discover grey areas and calibrate your actions against best international practices. \nThe Customer Experience Masterclass has already been successfully completed by more than 12\,000 CX experts across the world in 40 countries. We especially recommend the CX masterclass programme to: \n\nCX specialists and customer support experts\nDirectors and marketing managers\nHR directors and managers\, corporate training specialists\nProfessionals in UX and digital experience management\n\nAbout the trainer\nThe course is delivered by Olga Guseva\, CCXP\, one of the 12 CXPA recognized trainers in the world\, co-author of Amazon bestseller Customer Experience book\, and CX consultant that works with world global brands. Olga was named Top 33 Inspiring Women in CX to follow for 2022  and one of the Top 222 influencers to follow in 2022. \nLanguage: English \nRegular price: 1.109 EUR \nEarly bird price untill 15th of August\, 2022: 699 EUR[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_btn title=”CLICK AND APPLY” style=”classic” color=”violet” size=”lg” align=”center” i_align=”right” i_icon_fontawesome=”far fa-hand-point-down” button_block=”true” add_icon=”true” link=”url:https%3A%2F%2Fforms.gle%2FqXtNH8w9DU5WsLfd7|target:_blank”][/vc_column][/vc_row]
URL:https://edutrain.me/wm/customer-experience-masterclass-hybrid/
LOCATION:online
ATTACH;FMTTYPE=image/png:https://edutrain.me/wp-content/uploads/2022/07/CEX-MASTERCLASS-hybrid.png
ORGANIZER;CN="Edutrain.Me":MAILTO:info@edutrain.me
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20221028
DTEND;VALUE=DATE:20221029
DTSTAMP:20260508T062348
CREATED:20220707T103519Z
LAST-MODIFIED:20220708T152837Z
UID:1564-1666915200-1667001599@edutrain.me
SUMMARY:Become a CCXP - Certified Customer Experience Professional
DESCRIPTION:[vc_row][vc_column][vc_column_text]\nThe Certified Customer Experience Professional (CCXP) program provides professional recognition of individuals with high levels of knowledge of the customer experience discipline. Until the Customer Experience Professionals Associaton (CXPA) established this credential\, there was no industry-wide\, standardized avenue for CX practitioners to demonstrate their expertise and accomplishment.  \nThe certification process consists of a computer-based exam of 100 questions and covers all the core competencies that the CXPA has identified as required knowledge for CCXP candidates: \n\nCustomer Insights and Understanding\nCustomer Experience Strategy\nMetrics\, Measurements\, and ROI\nDesign\, Implementation\, and Innovation\nCulture and Accountability\n\nTo prepare you for this certification process and exam\, we are organising a preparation workshop with one of the 12 CXPA recognized trainers in the world\, Olga Guseva. Olga is an international customer experience strategy expert and customer-centric culture transformation specialist that works with world global brands.  \n  \nCCXP preparation workshop: 28th of October 9:00 AM CET\nA 1-day workshop that consists of six 1-hour modules (+Q&A time after each module): \nModule 1 (content – 1 hour + Q&A as needed\, up to 30 mins) \n\nInternational ССХР certification: why CX professionals go for it?\nFormat and requirements for the ССХР exam\nList of resources to prepare\nPreparation timing and strategy\nCCXP CX competence: customer-centric culture\n\nModule 2 (content – 1 hour + Q&A as needed\, up to 30 mins) \n\nCCXP CX competence: CX strategy\nYour questions\n\nModule 3 (content – 1 hour + Q&A as needed\, up to 30 mins) \n\nA special guest – active CCXP sharing his/her experience of passing through the exam\nYour questions\nCCXP CX competence: Metrics\, measurements\, and ROI\n\nModule 4 (content – 1 hour + Q&A as needed\, up to 30 mins) \n\nCCXP CX competence: Ability to hear and listen to the customer\nYour questions\n\nModule 5 (content – 1 hour + Q&A as needed\, up to 30 mins) \n\nCCXP CX competence: design\, implementing changes and innovation\nYour questions\n\nModule 6 (content – 1 hour + Q&A as needed\, up to 30 mins) \n\nOptions how to take the exam (online and on-site)\nEssay preparation\nССХР in your international career\nYour questions\n\nLanguage: English \nHosted on: Zoom \n\nWho should attend the preparation workshop\nWe recommend that you attend the preparation workshop after completing the CX masterclass\, that is the recommended first step to prepare for the Certified Customer Experience Professional (CCXP) exam. The masterclass offers you in-depth knowledge of the key skills required for a professional in the field of customer experience management. Check out our hybrid edition of the CX Masterclass. \nPlease note that the price of CCXP certification workshop does not include CCXP certification fee – the fee needs to be paid directly on CXPA website. More information about the CCXP and CXPA. \nRegular price: 459 EUR + VAT \nEarly bird price untill September 30th\, 2022: 399 EUR + VAT[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_btn title=”CLICK AND APPLY” style=”classic” color=”violet” size=”lg” align=”center” i_align=”right” i_icon_fontawesome=”far fa-hand-point-down” button_block=”true” add_icon=”true” link=”url:https%3A%2F%2Fdocs.google.com%2Fforms%2Fd%2Fe%2F1FAIpQLSfZ7TN9UCrv2Sgnz7pyrKZHmVFogMUVKhyclFxJwgPSLC5tRw%2Fviewform|target:_blank”][/vc_column][/vc_row]
URL:https://edutrain.me/wm/become-a-ccxp-certified-customer-experience-professional/
LOCATION:online
ATTACH;FMTTYPE=image/png:https://edutrain.me/wp-content/uploads/2022/07/CXPA-preparation.png
ORGANIZER;CN="Edutrain.Me":MAILTO:info@edutrain.me
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20221118
DTEND;VALUE=DATE:20221129
DTSTAMP:20260508T062348
CREATED:20221118T172803Z
LAST-MODIFIED:20221118T174125Z
UID:1582-1668729600-1669679999@edutrain.me
SUMMARY:Customer experience masterclass - BLACK FRIDAY SPECIAL
DESCRIPTION:[vc_row][vc_column][vc_column_text]\nA hands-on interactive masterclass (15 hour) dedicated to the best practices and tools in customer experience management. The programme combines 14 hours of video content + 1 live interactive session with the trainer after you watched the video content. Apply for the programme between the 18th and 28th of November and receive a special Black Friday price! You can then adjust the course to your own pace. \nYou will learn methodologies\, case studies and do practical exercises that will help master all key skills required for a professional in the field of customer experience management. By completion of the course\, you will: \n\ncollect insights and ideas for your company\,\nget hands-on experience in key CX tools\,\ncreate your own personal development plan\, ready for immediate implementation\,\nfind allies within your company\,\ndemonstrate a new level of knowledge and confidence and earn the trust of your colleagues.\n\nThe masterclass covers all core competencies of a CX specialist\, including CX strategy\, positioning\, the role of employees in executing the strategy\, customer journey mapping and management\, CX metrics (VOC\, VOE\, and VOP)\, change management\, and customer-centric corporate culture. It is recommended by the International Association of CX Professionals CXPA as a stage of preparation for the exam for international certification of CX professionals – CCXP. \nCX MASTERCLASS PROGRAMME\nModule 1: 3\,5 hours VIDEO content (you receive the video link) \n\nThe role of CX specialist in the company\nEvolution of customer experience\nCX frameworks\nCX strategy\n\nModule 2: 3\,5 hours VIDEO content (you receive the video link) \n\nCustomer and employee personas\nEmpathy as a tool in CX\nPositioning\nIntroduction to CJM (customer journey mapping and management)\n\nModule 3: 3\,5 hours VIDEO content (you receive the video link) \n\nCustomer journey mapping – stages\, contact points\, customer experience\, emotions\, and needs in key touchpoints. Practical exercise.\nMeasurements in CX\nMeasurement system and principles\nVoice of customers\, employees\, and processes\nMost popular CX metrics: NPS\, CSI\, CES\nBest practices in CX measurement\n\nModule 4: 3\,5 hours VIDEO content (you receive the video link) \n\nCX design and change management\nLean methodology\nDesign thinking\nCX in a digital world\nCustomer-centric corporate culture and leadership\nThe main role of a CX professional\n\nClosing session 1-1 with the trainer: 1 hour on-line LIVE interactive session with the CXPA trainer for your questions and application of the CX knowledge to your company or organisation. You receive the certificate of attendance. \n\n  \nWho should attend the masterclass\nIt is a great start for those just starting to lean CX\, since it is an opportunity to get to know the best international practices\, see the entire customer experience management system and find the way to build customer experience management in your company from the scratch. In addition\, seasoned CX professionals can attend to expand and validate their knowledge at international level\, discover grey areas and calibrate your actions against best international practices. \nThe Customer Experience Masterclass has already been successfully completed by more than 12\,000 CX experts across the world in 40 countries. We especially recommend the CX masterclass programme to: \n\nCX specialists and customer support experts\nDirectors and marketing managers\nHR directors and managers\, corporate training specialists\nProfessionals in UX and digital experience management\n\nAbout the trainer\nThe course is delivered by Olga Guseva\, CCXP\, one of the 12 CXPA recognized trainers in the world\, co-author of Amazon bestseller Customer Experience book\, and CX consultant that works with world global brands. Olga was named Top 33 Inspiring Women in CX to follow for 2022  and one of the Top 222 influencers to follow in 2022. \nLanguage: English \nRegular price: 1.109 EUR \nBLACK FRIDAY price from 18th to 28th of November\, 2022: 699 EUR[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_btn title=”CLICK AND APPLY” style=”classic” color=”violet” size=”lg” align=”center” i_align=”right” i_icon_fontawesome=”far fa-hand-point-down” button_block=”true” add_icon=”true” link=”url:https%3A%2F%2Fforms.gle%2FqXtNH8w9DU5WsLfd7|target:_blank”][/vc_column][/vc_row]
URL:https://edutrain.me/wm/customer-experience-cx-masterclass-black-friday-special/
LOCATION:online
ATTACH;FMTTYPE=image/jpeg:https://edutrain.me/wp-content/uploads/2022/11/BF-CEX-MASTERCLASS.jpg
ORGANIZER;CN="Edutrain.Me":MAILTO:info@edutrain.me
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Ljubljana:20230706T140000
DTEND;TZID=Europe/Ljubljana:20230706T150000
DTSTAMP:20260508T062348
CREATED:20230619T172226Z
LAST-MODIFIED:20230703T090701Z
UID:1608-1688652000-1688655600@edutrain.me
SUMMARY:Free WEBINAR: Best of customer experience 2023
DESCRIPTION:[vc_row][vc_column][vc_column_text]Let’s have a look together at fresh cases from customer experience world to see how companies are taking on these tasks and what we can learn from them! \nJoins us on the 6th of July at 2 PM – just apply to the webinar below and we will save you a seat. Attendance is free. \nCan’t make it on that time and date to join us live? Just apply to the webinar and we will send you a recording on your email!  \nSo what are we going to talk about? We traditionally consider Customer Experience as a sum of interactions between a customer and a company. But in fact\, customer impressions are influenced by much more factors – take\, for example\, interaction between customers themselves. If you recall your own experience of travelling in a packed bus during rush hour or skiing at the peak season at popular ski resort\, you’d remember how much depends on other people surrounding you. And\, as if it would not be enough\, customer impressions depend not only on what we see/hear/feel\, but also what we do actually remember from the interaction with the company and how these memories are built. \nJoining us as a speaker is Olga Guseva\, CCXP\, one of the 12 CXPA recognized trainers in the world\, co-author of Amazon bestseller Customer Experience book\, and CX consultant that works with world global brands. Olga was named Top 33 Inspiring Women in CX to follow for 2022  and one of the Top 222 influencers to follow in 2022. \nLanguage: English \nPrice: Free\, just apply with your email below. We will send you a calendar invitation a few days prior to the event.[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_btn title=”CLICK AND APPLY” style=”classic” color=”violet” size=”lg” align=”center” i_align=”right” i_icon_fontawesome=”far fa-hand-point-down” button_block=”true” add_icon=”true” link=”url:https%3A%2F%2Fdocs.google.com%2Fforms%2Fd%2Fe%2F1FAIpQLSfvAIUW3qXQJj4ai4I9slsMR2rSzbzpfVfn4x3XzJIBgyF9eQ%2Fviewform|target:_blank”][/vc_column][/vc_row]
URL:https://edutrain.me/wm/customer-experience-best-of-2023/
LOCATION:online
ATTACH;FMTTYPE=image/png:https://edutrain.me/wp-content/uploads/2023/06/best-of-customer-experience-2023.png
ORGANIZER;CN="Edutrain.Me":MAILTO:info@edutrain.me
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BEGIN:VEVENT
DTSTART;TZID=Europe/Ljubljana:20230919T130000
DTEND;TZID=Europe/Ljubljana:20230919T150000
DTSTAMP:20260508T062348
CREATED:20230707T121317Z
LAST-MODIFIED:20230708T083101Z
UID:1618-1695128400-1695135600@edutrain.me
SUMMARY:Join us for a CX CHALLENGE!
DESCRIPTION:[vc_row][vc_column][vc_column_text]We are excited to invite you to participate in our Customer Experience online challenge. This is an opportunity to showcase your skills and compete with fellow CX enthusiasts from different industries. \nSave the date: 19. 9. 2023\, 13.00 – 15.00 CET! \n  \nShow your CX strengths! \nDuring the challenge\, you will work in groups. You will be presented with a real-life CX case\, and you will have the chance to demonstrate your problem-solving abilities and creativity. The challenge will take place entirely online\, allowing you to participate from the comfort of your own home or office. \n  \nThe best part?  \nWe are offering three partial scholarships to the top three performers in the challenge. These scholarships will grant you access to our Customer Experience Masterclass\, where you will gain valuable knowledge and practical skills to help you excel in the field of CX. Read more about Customer Experience Masterclass here. \n  \n3 best CX-ers will get 500 EUR worth grant each! \nEach scholarship is worth 500 EUR and will be given in the form of a grant discount for the CX Masterclass program. The scholarship applies to the regular price of the program (1.109 EUR). The organizers might also give additional grants (25%) for additional talented individuals who impress with knowledge and insights at the online challenge session. If you already participated in our CX masterclass program you will get a grant in the same amount for any Edutrain.me CX program or workshop by choice. \nDon’t miss out on this exciting opportunity to learn\, grow\, and showcase your CX talents! Register now and put your skills to the test. We can’t wait to see what you come up with! \nSave the date: 19. 9. 2023\, 13.00 – 15.00 CET! \nThe event is free of charge\, just fill in the form and save yourself a seat![/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_btn title=”CLICK AND APPLY” style=”classic” color=”violet” size=”lg” align=”center” i_align=”right” i_icon_fontawesome=”far fa-hand-point-down” button_block=”true” add_icon=”true” link=”url:https%3A%2F%2Fdocs.google.com%2Fforms%2Fd%2Fe%2F1FAIpQLScDyqQfes4RWEX3wk8b9rYrX4qxGrAIp2HF3IlwVE4kP-QOwQ%2Fviewform%3Fusp%3Dsf_link|target:_blank”][/vc_column][/vc_row]
URL:https://edutrain.me/wm/join-us-for-a-cx-challenge/
LOCATION:online
ATTACH;FMTTYPE=image/jpeg:https://edutrain.me/wp-content/uploads/2023/07/37559-scaled.jpg
ORGANIZER;CN="Edutrain.Me":MAILTO:info@edutrain.me
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BEGIN:VEVENT
DTSTART;TZID=UTC:20231013T100000
DTEND;TZID=UTC:20231103T140000
DTSTAMP:20260508T062348
CREATED:20230707T122136Z
LAST-MODIFIED:20230904T101458Z
UID:1621-1697191200-1699020000@edutrain.me
SUMMARY:Customer Experience Masterclass 2023
DESCRIPTION:[vc_row][vc_column][vc_column_text]A hands-on interactive four-day (16 hour) interactive masterclass dedicated to the best practices and tools in customer experience management. The participants of the course will learn methodologies\, case studies and do practical exercises that will help master all key skills required for a professional in the field of customer experience management. By completion of the course\, you will: \n\ncollect insights and ideas for your company\nget hands-on experience in key CX tools\ncreate your own personal development plan\, ready for immediate implementation\nfind allies within your company\ndemonstrate a new level of knowledge and confidence and earn the trust of your colleagues. \n\nThe Customer Experience Masterclass has already been successfully completed by more than 12\,000 CX experts across the world in 40 countries. \nAre you just starting to learn CX? \nFine! The Customer Experience Masterclass is a great start: this is an opportunity to learn the best international practices\, to see the entire customer experience management system and find the way to build customer experience management in your company from the scratch. \nYou are already a seasoned CX professional? \nWonderful! You can expand and validate your knowledge at international level\, discover grey areas and calibrate your actions against best international practices. The masterclass is recommended by the International Association of CX Professionals CXPA as a stage of preparation for the exam for international certification of CX professionals – CCXP. \n  \n4-MODULE (16-HOUR) PROGRAMME ONLINE \nThe masterclass covers all core competencies of a CX specialist\, including CX strategy\, positioning\, the role of employees in executing the strategy\, customer journey mapping and management\, CX metrics (VOC\, VOE\, and VOP)\, change management\, and customer-centric corporate culture. \nModule 1 on October 13th\, 2023; 10:00 – 14:00 \n\nThe role of CX specialist in the company\nEvolution of customer experience\nCX frameworks\nCX strategy\n\nModule 2 on October 20th\, 2023; 10:00 – 14:00 \n\nCustomer and employee personas\nEmpathy as a tool in CX\nPositioning\nIntroduction to CJM (customer journey mapping and management)\n\nModule 3 on October 27th\, 2023; 10:00 – 14:00 \n\nCustomer journey mapping – stages\, contact points\, customer experience\, emotions\, and needs in key touchpoints. Practical exercise.\nMeasurements in CX\n\n\n\nMeasurement system and principles\nVoice of customers\, employees\, and processes\nMost popular CX metrics: NPS\, CSI\, CES\nBest practices in CX measurement\n\n\n\n\n\nModule 4 on November 10th\, 2023; 10:00 – 14:00 \n\nCX design and change management\n\n\n\nLean methodology\nDesign thinking\n\n\n\n\nCX in a digital world\nCustomer-centric corporate culture and leadership\nThe main role of a CX professional\n\nBy completing all 4 modules you receive a CXPA Masterclass certificate\, which is recommended by CXPA as a first step to prepare for the Certified Customer Experience Professional (CCXP) exam. \nCustomer Experience Masterclass is recommended for:  \n\nCX specialists and customer support experts\nDirectors and marketing managers\nHR directors and managers\, corporate training specialists\nProfessionals in UX and digital experience management\n\nLearn from international experts \nThe course is delivered by Olga Guseva\, CCXP\, one of the 12 CXPA recognized trainers in the world\, author of Amazon bestseller\, and CX consultant that works with world global brands.  \nLanguage: English \nHosted on: Zoom\n \nPRICE: 1.109 EUR + VAT \n Early bird price untill august 15th: 699 + VAT[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_btn title=”CLICK AND APPLY” style=”classic” color=”violet” size=”lg” align=”center” i_align=”right” i_icon_fontawesome=”far fa-hand-point-down” button_block=”true” add_icon=”true” link=”url:https%3A%2F%2Fdocs.google.com%2Fforms%2Fd%2Fe%2F1FAIpQLScYahSfxHDsxF9Il5WInf_060DwpovUUOQJL2KlLvEn0HzZOw%2Fviewform%3Fusp%3Dsf_link”][/vc_column][/vc_row]
URL:https://edutrain.me/wm/customer-experience-masterclass/
LOCATION:online
ATTACH;FMTTYPE=image/png:https://edutrain.me/wp-content/uploads/2023/07/CEX-MASTERCLASS-2023.png
ORGANIZER;CN="Edutrain.Me":MAILTO:info@edutrain.me
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