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DTSTART;TZID=Europe/Ljubljana:20230919T130000
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CREATED:20230707T121317Z
LAST-MODIFIED:20230708T083101Z
UID:1618-1695128400-1695135600@edutrain.me
SUMMARY:Join us for a CX CHALLENGE!
DESCRIPTION:[vc_row][vc_column][vc_column_text]We are excited to invite you to participate in our Customer Experience online challenge. This is an opportunity to showcase your skills and compete with fellow CX enthusiasts from different industries. \nSave the date: 19. 9. 2023\, 13.00 – 15.00 CET! \n  \nShow your CX strengths! \nDuring the challenge\, you will work in groups. You will be presented with a real-life CX case\, and you will have the chance to demonstrate your problem-solving abilities and creativity. The challenge will take place entirely online\, allowing you to participate from the comfort of your own home or office. \n  \nThe best part?  \nWe are offering three partial scholarships to the top three performers in the challenge. These scholarships will grant you access to our Customer Experience Masterclass\, where you will gain valuable knowledge and practical skills to help you excel in the field of CX. Read more about Customer Experience Masterclass here. \n  \n3 best CX-ers will get 500 EUR worth grant each! \nEach scholarship is worth 500 EUR and will be given in the form of a grant discount for the CX Masterclass program. The scholarship applies to the regular price of the program (1.109 EUR). The organizers might also give additional grants (25%) for additional talented individuals who impress with knowledge and insights at the online challenge session. If you already participated in our CX masterclass program you will get a grant in the same amount for any Edutrain.me CX program or workshop by choice. \nDon’t miss out on this exciting opportunity to learn\, grow\, and showcase your CX talents! Register now and put your skills to the test. We can’t wait to see what you come up with! \nSave the date: 19. 9. 2023\, 13.00 – 15.00 CET! \nThe event is free of charge\, just fill in the form and save yourself a seat![/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_btn title=”CLICK AND APPLY” style=”classic” color=”violet” size=”lg” align=”center” i_align=”right” i_icon_fontawesome=”far fa-hand-point-down” button_block=”true” add_icon=”true” link=”url:https%3A%2F%2Fdocs.google.com%2Fforms%2Fd%2Fe%2F1FAIpQLScDyqQfes4RWEX3wk8b9rYrX4qxGrAIp2HF3IlwVE4kP-QOwQ%2Fviewform%3Fusp%3Dsf_link|target:_blank”][/vc_column][/vc_row]
URL:https://edutrain.me/wm/join-us-for-a-cx-challenge/
LOCATION:online
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ORGANIZER;CN="Edutrain.Me":MAILTO:info@edutrain.me
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DTSTART;TZID=UTC:20231013T100000
DTEND;TZID=UTC:20231103T140000
DTSTAMP:20260515T172200
CREATED:20230707T122136Z
LAST-MODIFIED:20230904T101458Z
UID:1621-1697191200-1699020000@edutrain.me
SUMMARY:Customer Experience Masterclass 2023
DESCRIPTION:[vc_row][vc_column][vc_column_text]A hands-on interactive four-day (16 hour) interactive masterclass dedicated to the best practices and tools in customer experience management. The participants of the course will learn methodologies\, case studies and do practical exercises that will help master all key skills required for a professional in the field of customer experience management. By completion of the course\, you will: \n\ncollect insights and ideas for your company\nget hands-on experience in key CX tools\ncreate your own personal development plan\, ready for immediate implementation\nfind allies within your company\ndemonstrate a new level of knowledge and confidence and earn the trust of your colleagues. \n\nThe Customer Experience Masterclass has already been successfully completed by more than 12\,000 CX experts across the world in 40 countries. \nAre you just starting to learn CX? \nFine! The Customer Experience Masterclass is a great start: this is an opportunity to learn the best international practices\, to see the entire customer experience management system and find the way to build customer experience management in your company from the scratch. \nYou are already a seasoned CX professional? \nWonderful! You can expand and validate your knowledge at international level\, discover grey areas and calibrate your actions against best international practices. The masterclass is recommended by the International Association of CX Professionals CXPA as a stage of preparation for the exam for international certification of CX professionals – CCXP. \n  \n4-MODULE (16-HOUR) PROGRAMME ONLINE \nThe masterclass covers all core competencies of a CX specialist\, including CX strategy\, positioning\, the role of employees in executing the strategy\, customer journey mapping and management\, CX metrics (VOC\, VOE\, and VOP)\, change management\, and customer-centric corporate culture. \nModule 1 on October 13th\, 2023; 10:00 – 14:00 \n\nThe role of CX specialist in the company\nEvolution of customer experience\nCX frameworks\nCX strategy\n\nModule 2 on October 20th\, 2023; 10:00 – 14:00 \n\nCustomer and employee personas\nEmpathy as a tool in CX\nPositioning\nIntroduction to CJM (customer journey mapping and management)\n\nModule 3 on October 27th\, 2023; 10:00 – 14:00 \n\nCustomer journey mapping – stages\, contact points\, customer experience\, emotions\, and needs in key touchpoints. Practical exercise.\nMeasurements in CX\n\n\n\nMeasurement system and principles\nVoice of customers\, employees\, and processes\nMost popular CX metrics: NPS\, CSI\, CES\nBest practices in CX measurement\n\n\n\n\n\nModule 4 on November 10th\, 2023; 10:00 – 14:00 \n\nCX design and change management\n\n\n\nLean methodology\nDesign thinking\n\n\n\n\nCX in a digital world\nCustomer-centric corporate culture and leadership\nThe main role of a CX professional\n\nBy completing all 4 modules you receive a CXPA Masterclass certificate\, which is recommended by CXPA as a first step to prepare for the Certified Customer Experience Professional (CCXP) exam. \nCustomer Experience Masterclass is recommended for:  \n\nCX specialists and customer support experts\nDirectors and marketing managers\nHR directors and managers\, corporate training specialists\nProfessionals in UX and digital experience management\n\nLearn from international experts \nThe course is delivered by Olga Guseva\, CCXP\, one of the 12 CXPA recognized trainers in the world\, author of Amazon bestseller\, and CX consultant that works with world global brands.  \nLanguage: English \nHosted on: Zoom\n \nPRICE: 1.109 EUR + VAT \n Early bird price untill august 15th: 699 + VAT[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_btn title=”CLICK AND APPLY” style=”classic” color=”violet” size=”lg” align=”center” i_align=”right” i_icon_fontawesome=”far fa-hand-point-down” button_block=”true” add_icon=”true” link=”url:https%3A%2F%2Fdocs.google.com%2Fforms%2Fd%2Fe%2F1FAIpQLScYahSfxHDsxF9Il5WInf_060DwpovUUOQJL2KlLvEn0HzZOw%2Fviewform%3Fusp%3Dsf_link”][/vc_column][/vc_row]
URL:https://edutrain.me/wm/customer-experience-masterclass/
LOCATION:online
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ORGANIZER;CN="Edutrain.Me":MAILTO:info@edutrain.me
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