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Become a CCXP – Certified Customer Experience Professional

October 28, 2022


The Certified Customer Experience Professional (CCXP) program provides professional recognition of individuals with high levels of knowledge of the customer experience discipline. Until the Customer Experience Professionals Associaton (CXPA) established this credential, there was no industry-wide, standardized avenue for CX practitioners to demonstrate their expertise and accomplishment.

The certification process consists of a computer-based exam of 100 questions and covers all the core competencies that the CXPA has identified as required knowledge for CCXP candidates:

  • Customer Insights and Understanding
  • Customer Experience Strategy
  • Metrics, Measurements, and ROI
  • Design, Implementation, and Innovation
  • Culture and Accountability

To prepare you for this certification process and exam, we are organising a preparation workshop with one of the 12 CXPA recognized trainers in the world, Olga Guseva. Olga is an international customer experience strategy expert and customer-centric culture transformation specialist that works with world global brands. 


CCXP preparation workshop: 28th of October 9:00 AM CET

A 1-day workshop that consists of six 1-hour modules (+Q&A time after each module):

Module 1 (content – 1 hour + Q&A as needed, up to 30 mins)

  • International ССХР certification: why CX professionals go for it?
  • Format and requirements for the ССХР exam
  • List of resources to prepare
  • Preparation timing and strategy
  • CCXP CX competence: customer-centric culture

Module 2 (content – 1 hour + Q&A as needed, up to 30 mins)

  • CCXP CX competence: CX strategy
  • Your questions

Module 3 (content – 1 hour + Q&A as needed, up to 30 mins)

  • A special guest – active CCXP sharing his/her experience of passing through the exam
  • Your questions
  • CCXP CX competence: Metrics, measurements, and ROI

Module 4 (content – 1 hour + Q&A as needed, up to 30 mins)

  • CCXP CX competence: Ability to hear and listen to the customer
  • Your questions

Module 5 (content – 1 hour + Q&A as needed, up to 30 mins)

  • CCXP CX competence: design, implementing changes and innovation
  • Your questions

Module 6 (content – 1 hour + Q&A as needed, up to 30 mins)

  • Options how to take the exam (online and on-site)
  • Essay preparation
  • ССХР in your international career
  • Your questions

Language: English

Hosted on: Zoom

Who should attend the preparation workshop

We recommend that you attend the preparation workshop after completing the CX masterclass, that is the recommended first step to prepare for the Certified Customer Experience Professional (CCXP) exam. The masterclass offers you in-depth knowledge of the key skills required for a professional in the field of customer experience management. Check out our hybrid edition of the CX Masterclass.

Please note that the price of CCXP certification workshop does not include CCXP certification fee – the fee needs to be paid directly on CXPA website. More information about the CCXP and CXPA.

Regular price: 459 EUR + VAT

Early bird price untill September 30th, 2022: 399 EUR + VAT


October 28, 2022


View Organizer Website