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MEETUP: ROI of CUSTOMER EXPERIENCE (CX)

One of the biggest challenges customer experience managers face today is convincing the executive teams that investments in CX activities will create a return. With our guest Olga Guseva, we will discuss how you can prove the value of your CX efforts connected with your NPS score through a practical example. We will show different CX metrics and how to build a system that will work for you business and help you prove ROI in CX.

Free