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One of the biggest challenges customer experience managers face today is convincing the executive teams that investments in CX activities will create a return. With our guest Olga Guseva, we will discuss how you can prove the value of your CX efforts connected with your NPS score through a practical example. We will show different CX metrics and how to build a system that will work for you business and help you prove ROI in CX.
Are you an organization, already evolving in the field of sustainability, and would you like to add this area to your business strategy? Check our course and our approach to the ESG Sustainability