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Customer experience metrics

How strong is the Customer experience (CX) measurement system in your company? Please rate each of the following statements below from 1 to 5 , where 1 is completely disagree and 5 is completely agree. At the end of the questionnaire sum up all of your ratings and find the result next to your score.…

HR, agilnost in design thinking

Kako agilnost in design thinking uporabiti v kadrovskih oddelkih Avtorici: Daniela Bervar Kotolenko, MBA, ustanoviteljica Edutrain.me, certificirana agilna strokovnjakinja, trenerka in svetovalka Špela Zakotnik, specialistka na področju Upravljanja uporabniške izkušnje (Customer experience), Design thinking trenerka in coachinja »Poskrbite za svoje zaposlene in oni bodo poskrbeli za vaš posel.” S temi besedami je Richard Branson zelo…

Delavnice za novoletna druženja

Ideje za prednovoletne delavnice Author: Daniela Bervar Kotolenko Bliža se konec leta, v katerem nam je gotovo manjkalo timskega povezovanja, druženja in pristnih medosebnih stikov. Vaše ekipe v 2022 zato pospremite z lepim darilom - inspirativno delavnico glede na timski cilj, ki ga zasledujete. Delavnice so lahko celodnevne ali poldnevne, tako da jih je enostavno…

3 tips on educating an international group of leaders

3 tips on educating an international group of leaders Author: Daniela Bervar Kotolenko Well, for me, educating an international group of leaders is always a pleasure. Especially when they embrace new knowledge with open arms (and minds;)). There are 3 things we do at Edutrain.me every time when preparing for a session with a bunch…

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