One of the biggest challenges customer experience managers face today is convincing the executive teams that investments in CX activities will create a return. With our guest Olga Guseva, we will discuss how you can prove the value of your CX efforts connected with your NPS score through a practical example. We will show different CX metrics and how to build a system that will work for you business and help you prove ROI in CX.
Learn, how you can contribute to the transformation of your company into a more agile organization! Get acquainted with new ways of working that are rapidly replacing old models concerning people, strategy, and processes! Agile mindsets, methods, and tools are needed to successfully transform the way businesses and people operate. Understand how can you respond to the changing needs of employees and customers, deliver value faster, and start co-building a culture of innovation and continuous improvement.
Get the knowledge and skills on how to transform companies into agile ones! Explore practical tools, templates and methods you can apply directly to your own projects. Start your agile journey right after the training with the international ICP AHR certificate!
Get the knowledge and skills on how to transform companies into agile ones! Explore practical tools, templates and methods you can apply directly to your own projects. Start your agile journey right after the training with the international ICP AHR certificate!
How can HR be the initiator of agility in an organization? What are the competencies and the steps needed in order to change a company into a more agile one? Top speakers and guests will show you real cases and best practices how you can transform your culture and the way you work!
How to create a workplace for the future and establish the New Ways of working? How to cope with the post – Covid organization as a leader? Special guests Jenny Hill and Jasminka Mitrović will reveal how to make a change in the organization based on the latest research on the pandemic consequences.